PRIVACY & COOKIES POLICY
OVERVIEW
Effective: 1st Jan 2010; updated 20th December 2023.
menaratrip.com is committed to protecting and respecting your privacy.
Your privacy is critically important to us.
We have a few guidelines by which we operate:
- We don’t ask you for personal information unless we truly need it.
- We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
- We don’t store personal information on our servers unless required for the on-going operation of one of our Services.
This webpage tells you the data protection and privacy practices for menaratrip.com, specifically:
- What personally identifiable information is collected
- Which organisation is collecting this information
- How this information is used
- Our policy on sharing this information
- How we protect your information
- How you can correct any inaccuracies in this information
Plain English Summary
We take your privacy very seriously.
Children (under 18s) are not eligible to use our services and should not submit any personal information to menaratrip.com
menaratrip.com does not actively track you as an individual.
Should you create or complete a booking for services on this website, your name, email address and booking service detail will be stored in our database and will be used by us for the sole purpose of servicing your requirements as per your booking detail (as you would expect) and for the secure operation of our website and business. This information is kept private except for the details needed to service your booking correctly. We will store this information within our own booking system so that we are able to respond to you.
Should you send us an email via the contact form, your name, email address and message will be emailed to us (as you would expect). This information is kept private and is for use by us for legitimate activities when carrying out services which you may have ordered, services which you may have enquired about. We will store this information within our own email system so that we are able to respond to you. We may be required by law to store this detail for a minimum of 6 years.
Should you contact us by What’s app or any other Messaging service, you will automatically and voluntarily be providing us with your contact detail. We will use these details solely for legitimate activity for when carrying out services which you may have ordered, services which you may have enquired about. We may be required by law to retain these details for a minimum of 6 years.
Should you comment on a blog post or web page on this site, then your name, email address, IP address and message will be stored in our website database (as you would expect). This makes your name, website address and comment (but not your email address) viewable by the general public on the website.
The website does use some cookies when you browse this website. These are used to ensure proper running of this website, and also to help us improve your experience when browsing.
NONE OF THE INFORMATION WE GATHER VIA COOKIES IDENTIFIES YOU AS AN INDIVIDUAL – IT IS ALL ENTIRELY ANONYMOUS.
The cookies we use are detailed below:
| Cookie | Type | Duration | Description |
|---|---|---|---|
Which organisation is collecting this information
menaratrip.com is a website owned by MENARA TRIP SARL,
Marrakech lotissement el khalil 1 num 103.
How this information is used
If you have chosen to share it with us, we use your email address to contact you in reply to your message, or to administer your booking. If you have entered your email address to leave a comment on the blog, it is used to identify your comment, however it is not displayed on the website or shared with any third party.
We may also use your email to help resolve issues or disputes, for example if you tell us that you did not receive a booking confirmation, we would probably search our database using your email address to help diagnose the problem.
Our disclosure of this information
We do not share your personal information or email address with third parties, unless it is totally essential for the correct administration of your booked services. Included in this is our ability to email a link to you to ask you to write a review about our services.
Email opt-out
Just like you, we hate spam. We do not send you spam emails and we do not provide your details to 3rd parties for marketing.
You may opt-out of our emails at any time.
Protection of your information
menaratrip.com uses best endeavour to safeguard the confidentiality of your personally identifiable information. It is important to be aware that there is no such thing as “perfect internet security”.
Please note that the booking payment system is operated and secured by Paypal & by Stripe. Both who securely collect and store your payment details. These details are never stored directly on our website.
Paypal & Stripe offer secure processing of credit / debit cards and other payment forms operating under a strict secure environment, using SSL technology to protect your data.
How to correct inaccurate information
Once posted, you cannot change or remove any comments you have submitted on our website pages and/or posts. However, if you would like to have this information removed please contact us and we will do this for you.
You should know that because of technical constraints, all information is never completely removed from our databases. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests that it be removed. We will aim to remove all publicly-facing information.
How to contact us
Please use the contact us form
Changes to the Privacy Policy
From time to time we may update this Privacy Policy in line with website changes that may affect the personal information we gather about you. It is assumed that you accept such changes if you continue to use the site and services. If you do not accept such changes then you should stop using the website and its services.